Returns & Exchanges

At Ach Direct Debit, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. If your new pieces aren't the perfect fit, we provide a seamless exchange or refund process to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are still attached and the garments are in their original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.